Lessons from Disney: Going the extra mile

You’ve hear the stories. Perhaps you’ve even experienced it yourself when visiting a Disney park: guests are treated remarkably well during every stage of their trip. This kind of customer service is manifested in little ways (stepping up to help guests with...

Lessons from Disney: Keeping up appearances

When visiting a Disney theme park, it’s always fun to interact with the various characters; Cinderella, Goofy, Belle, Donald Duck, and Mickey Mouse always make people smile. This can only happen if the folks behind the costume stay in character the whole time....

Lessons from Disney: Keeping things clean

If you’ve ever been to a Disney theme park, you’ll notice one thing that sets them apart from every other amusement park: the lack of trash on the ground. You will never see any trash that’s not in a garbage can at a Disney park–it is crucial that any rubbish is...